Frequently Asked Questions (FAQs)

What is a Denial of Service attack?

Denial of Service (DoS) or Distributed Denial of Service Attacks (DDoS) are initiated by individuals with malicious intent to disable the Internet connection of another user or connected network device. Attacks work by inundating an Internet connected device with enormous amounts of unsolicited traffic which overwhelms the connection, causing a disruption of service.

Why should an ISP worry about Denial of Service attacks?

Obviously, an ISP wants to be known for providing exceptionally reliable, lightning fast Internet service! Large attacks can overwhelm core and other network components and cause widespread service disruptions. This can put a serious kink in your reputation. Even small attacks can cause significant disruptions, degrading service for entire markets. Since many small attacks each day are common, this can lead to customer dissatisfaction and churn.

How easy is it to initiate an attack?

Way too easy! Although not legal, attacks are just a click away as many online attack providers offer their services for surprisingly low fees (try $1) technical skills required.

How can an ISP protect its network?

ASAP is a cloud-based DoS/DDoS network security solution for Internet Service Providers (ISPs) that helps guard against network downtime by automatically identifying and blocking Denial of Service attacks before they reach the network edge.

I'm not convinced we need DoS protection.

Not convinced you need DoS protection? Talk to us about monitoring your network for a few weeks. You may see a correlation between customer calls and DoS attacks.

How do I know when a customer is under attack?

ASAP will auto-generate an email to you once an attack has been detected. No action is required, this is simply to let you know an attack has been detected. ASAP's protection will have already done its job before the email can be read.  

What additional systems are needed?

None! ASAP is a cloud solution and doesn't require the ISP to operate any additional systems.

How long does it take to be protected?

Since ASAP is a cloud-based solution, setting up protection in most cases is a simple and quick process. We realize however, that each network is unique. We are happy to discuss with you our process and answer any questions you may have about implementing protection as quickly as possible.

What makes ASAP different than the competition?

 ASAP offers ISPs a cloud-based DDoS solution that in most cases, doesn't require additional equipment to be installed on location. Our Standard Mitigation Plan protects ALL edge points regardless of the amount or traffic or number of subscribers for a fixed, monthly, low price. For service providers who wish to provide an even higher level of service, ASAP also offers an Advanced DDoS Mitigation Plan with sophisticated scrubbing capabilities.

ASAP offers free bandwidth graphing with a subscription?

Yes! ASAP gives ISPs the ability to monitor bandwidth usage per IP address in real-time or looking back over an historical time period. For an additional fee, ASAP can also be configured to give ISPs the ability to issue unique log-ins to customers who may want to self-monitor their own bandwidth usage.  

Can I track down the IP address that initiated a Denial of Service attack against my ISP subscriber?

In a DDoS attack, traffic isn’t coming from a single IP but rather from tens of thousands of compromised devices around the world. Even finding the destination IP of the attack can be hard to do manually, but ASAP’s automated monitoring determines the attacked IP and initiates mitigation within seconds. 

How do I keep my subscriber connected during an attack?

If you want your subscriber to stay connected to the Internet during a DDoS attack, you’re going to want to utilize ASAP's Advanced scrubbing service. ASAP Advanced works by constantly communicating with your ISP's router, monitoring traffic patterns and swinging into action automatically once an attack is identified. ASAP Advanced takes over as advertiser of the IP address, thus taking on all attack traffic with it. ASAP Advanced drops bogus traffic and passes on only legitimate traffic, keeping the targeted subscriber connected during an attack.